Refund and Returns Policy

We want you to love your Kellberry purchase, but if for any reason you are not completely satisfied, we’re here to help. Our refund and return policy is designed to make the process as simple and hassle-free as possible.

1. Eligibility:
   • To be eligible for a refund or return, items must be unused, unworn, and in the same condition that you received them. They must also be returned in their original packaging.
2. Initiating a Return:
   • If you would like to initiate a return, please contact us within 14 days of receiving your order at contact@kellberry.com to request a return authorization (RA) number. Please include your order number and the reason for the return in your email.
   • Once your return request is approved, we will provide you with an RA number and instructions on how to return your item(s).
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
   • Please ensure that your return is securely packaged to prevent damage during transit. We are not responsible for items damaged or lost in return shipping.
4. Refund Processing:
   • Once we receive your return and verify that it meets our eligibility criteria, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment used for the purchase.
   • Please note that shipping charges are non-refundable, and a restocking fee may apply for certain items.
5. Exchanges:
   • If you would like to exchange an item for a different size, color, or style, please follow the same process outlined above for returns. Once we receive your returned item(s), we will process a refund for the original purchase and you can place a new order for the desired item(s).
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately at contact@kellberry.com with photos of the damage or defect. We will work with you to resolve the issue and provide a replacement or refund as needed.
7. Final Sale Items:
   • Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.
8. Contact Us:
   • If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at contact@kellberry.com. We’re here to assist you every step of the way.

By making a purchase on Kellberry.com, you agree to abide by our refund and return policy. Thank you for shopping with us!